Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: December 18, 2025

Information We Collect

We collect information you provide directly to us, such as when you:

  • Place an order online or through our mobile app
  • Create an account with us
  • Subscribe to our SMS campaigns or newsletters
  • Contact us for customer service
  • Participate in surveys or promotions

This information may include your name, email address, phone number, delivery address, payment information, and order history.

SMS Campaign Privacy

When you opt-in to receive SMS messages from Kosho Sushi:

  • No Third-Party Sharing: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
  • Service Providers: We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
  • Opt-Out: You can opt-out of SMS messages at any time by replying "STOP" to any message.
  • Message Frequency: Message frequency varies based on your preferences and promotional activities.
  • Data Rates: Standard message and data rates may apply.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Send you promotional offers and updates (with your consent)
  • Improve our services and customer experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

Information Sharing

We may share your information with:

  • Service Providers: Third parties who help us operate our business, such as payment processors, delivery services, and technology providers
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, sale, or transfer of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Request a copy of the information we have about you

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our website functionality
  • Provide personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Kosho Sushi

2883 Shaughnessy St
Port Coquitlam, BC

Phone: (778) 285-9323

Email: privacy@koshosushi.ca